Refund policy
Returns & Refund Policy at MINERS MARKET
At MINERS MARKET, we are committed to delivering a smooth and secure customer experience from the moment you place your order to the moment your equipment arrives. Our policies are designed to be clear, simple, and customer-friendly.
Shipping Methods & Policies
At MINERS MARKET, we proudly ship worldwide through our trusted carriers DHL and UPS.
Our goal is to ensure a seamless delivery experience with reliable tracking and full insurance.
Shipping Zones:
No matter where you are located, MINERS MARKET provides global shipping to make our products accessible to customers everywhere.
Shipping Costs:
Great news — we provide free shipping on all orders, regardless of destination.
Processing & Delivery Timeframes:
Once your order is confirmed, please allow 24 to 48 hours for processing.
Delivery times are typically:
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Domestic (Canada): 1 to 3 business days
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International: 3 to 10 business days
Please note that these timeframes may vary due to customs clearance or unforeseen logistical issues.
DDP Shipping & Customs
We offer Delivered Duty Paid (DDP) shipping, meaning all customs duties and taxes are handled in advance.
You’ll receive your order with no unexpected fees upon arrival.
Insured Shipments
Every shipment from MINERS MARKET is fully insured, giving you peace of mind that your order is protected from dispatch to delivery.
Order Placement
For consistency and security, all orders must be placed through our official webshop.
We do not offer in-person pickups, as our facilities operate strictly as warehouses and secure handling centers.
Tracking Information
Once your order is dispatched, you will receive a tracking number via email so you can follow your package until it arrives at your door.
Returns & Exchanges
Your satisfaction is important to us. MINERS MARKET offers free returns and exchanges within 30 days of receiving your order — no questions asked.
Initiating a Return or Exchange:
Simply contact our support team, and we will provide:
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A prepaid return label
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Simple step-by-step instructions
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Fast assistance to resolve your request
Return Conditions:
Please ensure that returned items are:
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In original condition
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Unused and unaltered
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Returned with all tags, cables, and packaging intact
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Accompanied by proof of purchase
Please note: Products that have been powered on, modified, or used may not qualify for a change-of-mind return, but remain fully protected under applicable warranty.
Refunds & Exchanges
Once your returned item is received and inspected, we will promptly process your refund or exchange.
Refunds will be issued to the original payment method.
Contact Us
If you have any questions regarding our return policy or your order, feel free to contact us at:
We are here to ensure your experience with MINERS MARKET is smooth, transparent, and fully supported.
At MINERS MARKET, we take pride not only in our products, but also in delivering exceptional customer care.
Thank you for choosing MINERS MARKET!